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Tag: 2. Juli 2020

Kano-Modell: Wie man Kundenanforderungen und Zufriedenheit verbindet

Welche Features will Dein Kunde, und welche begeistern ihn? Das Kano-Modell hilft uns, die Merkmale eines Produktes herauszufiltern, die die Kundenzufriedenheit fördern.

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